A Rolls Royce with a Veto Pro Pac tool bag in the trunk. Now that’s pretty drippy. For Moe Hirsch, Moes Consulting and Mechanical Services, Rockland County, N.Y., his bucket list item is a good representative mix of work and swaggy. Hirsch basically started off in the trades when he joined his cousins, who were plumbers Read more
support the trades
A Rolls Royce with a Veto Pro Pac tool bag in the trunk. Now that’s pretty drippy. For Moe Hirsch, Moes Consulting and Mechanical Services, Rockland County, N.Y., his bucket list item is a good representative mix of work and swaggy.
Hirsch basically started off in the trades when he joined his cousins, who were plumbers, for a few days and he immediately loved the excitement. Eventually, when things began to slow down, “I went out on my own using the heating knowledge I had learned. I had the mentality that if someone was going to figure it out, it might as well be me.”
From there, Hirsch grew into a plumbing, heating and cooling company, and two years ago began distributing and installing Cummins generators. Currently, the company focuses on the mechanical trades but offers property services to its clients as well.
Hirsch says he’s learned a lot from so many that narrowing it down would be impossible to credit everyone. Having said that, “The trade leaders for me were Dan Holohan, Mark Eatherton, Bob Hot Rod Rohr and John Siegenthaler. In the business world, Grant Cardone and Brandon Dawson have showed me what my true potential is. You really can learn something from everyone,” says Hirsch.
In addition to meeting and helping so many people, another rewarding aspect of the trades is that it can be very profitable. And while you can be in the trenches working hands-on, says Hirsch, you can use your skills to be a great manager, assistant or other asset to a company. “It’s not all wrenching knowledge. Business to me is 33% knowing your trade, 33% knowing business management, fact finding and sales, and the other 33% is just being a genuine, kind person.”
How can the PHVAC industry do a better job attracting people to the trades? Hirsch, you could say, practices what he preaches. As he prepares for every job, Hirsch makes sure he has his MacBook, latest smart phone, his personal CO detector and his loaded Veto bag, and says, “Make trades cool again; show kids the cool stuff. If they’re into muscle cars show them a tradesman driving his mustang to work. If they’re techy, show them someone performing a diagnostic using a computer.”
Moreover, social media, whose influence on young people can’t be denied, has opened many doors for tradespeople. “Social media is a free outlet to showcase your work—you can share your work, learn from others and link up with locals. Plus, social media can make the sale easier. The client feels they know you and is more willing put their trust in you,” says Hirsch.
As far as balancing work/leisure time, “I don’t balance them,” says Hirsch. “I try to do both to the max.” And that includes spending time with his wife and kids, training his new Golden Retriever, Marshmallow, and, of course, bumping into clients and seeing their happiness.
While he’s not busy with his day job working on hydronic heating systems, commercial and residential plumbing, backflow prevention and gas work, Chris Massaro (@nwo_plumber) loves playing guitar and recording music. Admiring the recent tattoo to commemorate his daughter’s birth, “I was in a bunch of bands throughout high school and recorded an album once Read more
While he’s not busy with his day job working on hydronic heating systems, commercial and residential plumbing, backflow prevention and gas work, Chris Massaro (@nwo_plumber) loves playing guitar and recording music. Admiring the recent tattoo to commemorate his daughter’s birth, “I was in a bunch of bands throughout high school and recorded an album once. I don’t get around to it as much as I used to or like to, but I’m definitely making more time for that now,” says Massaro, owner/lead tech at Aqua North Plumbing and Heating Ltd., Thunder Bay, Ontario, Canada.
I take that back. Massaro also enjoys hanging out with friends and family, golfing and mountain biking. And, he definitely needs to get that grill time in—grill, smoke, BBQ. “Sometimes in that order, in one cook. Most of the time I do use the smoker though. I’ve been on a pulled pork kick lately. My favorite is some nice pork shoulders on the Traeger. It’s the ultimate dad activity, in my opinion,” says Massaro.
The work\life balance has been a struggle for Massaro; he realized one day that when you are running your own small business sometimes there isn’t a balance. You have to make the time and prioritize it. “Do what’s important to you and make time for the people and activities you love. And most importantly, take care of yourself! Because you’re worth it. Time stands still for no one so spend it wisely,” says Massaro.
And that’s why staying physically fit and active is important to Massaro. “I’m always lifting, bending, up and down the stairs all day so it’s helpful to have a training regimen that supports that. And, it really helps to keep me in mental shape as well,” say Massaro.
Even more important is eating right, says Massaro. “We use a lot of energy in a day in the trades so we have to keep that fire fed. All of this allows me to stay energized all day and still have plenty of gas in the tank when I get home for family time,” continues Massaro.
Massaro’s foray into the trades started when he starting working for the family business as a plumbing apprentice at the age of 13. “Made best friends with my shovel and we went to work. Thankfully, I graduated from digging trenches and went on to start really learning about the ins and outs of the trade,” recalls Massaro.
Over the next few years, Massaro spent most days plumbing residential systems with a few commercial jobs sprinkled in here and there while working for my father. “It was nice to be doing a bit of everything and not just strictly one area of the trade, which I felt was important to be a well-rounded tech.
Once Massaro had a few years under his belt, he did a lot of remote northern work for fly-in communities. “Those big jobs we did up there really sharpened my time and material management skills,” says Massaro.
In addition, the high school Massaro attended offered a cooperative education program where he was able to gain work experience hours toward his apprenticeship if he chose to stick with plumbing. “I would go to regular classes for the morning periods then co-op at Aqua North in the afternoon,” says Massaro.
As a side note, Massaro says that if your local high school offers a cooperative education program, he highly recommends getting involved. “It’s a really pressure-free way to get your feet wet in whatever trades the school offers,” says Massaro. “I always try to take on one co-op student per year and leave them with a positive experience in the trade. I feel that’s the best way for kids to feel out what they want to do. And, don’t be afraid to ask questions!”
Next, after getting all of his trade school and work hours complete, Massaro then wrote his exam for his certificate of qualification in plumbing. Shortly thereafter, Massaro bought the family business, and the rest is history.
As fourth-generation plumber, Massaro has had some great mentors in his career, with plenty of help and guidance from his father and grandfather in learning new and old ways of plumbing. “If my great grandfather was around then I’m sure he would have some real old school stuff to show me.”
And while Massaro doesn’t consider himself a role model, he’s always willing and ready to help others to do their best at work, and life in general. “I’ve learned a lot over the years and sharing the experiences and knowledge with up-and-coming tradespeople is paramount,” says Massaro.
For Massaro, he loves building something from nothing and executing the job. “Sometimes just sitting back after the job is done and being like ‘damn we really did that.’”
Perception Change
The perception of the industry needs to change, says Massaro. “I think the wheels are turning on that as we speak but we’ve got a long way to go.”
Social media is that vehicle for the instrument of change as it’s an easy way to showcase contractor work, and connect with other professionals. “There’s a solid amount of tradespeople out there doing an amazing job. If we can show people that there’s more to plumbing than just plunging toilets, fixing leaks, and back-breaking work, then I think that’s a win,” says Massaro.
Whether it’s new and better tools, techniques, business knowledge, etc., Massaro has learned so much on social media. “It’s awesome that we can connect with people and have such a great community sharing tricks of the trade, meet-ups or even debate if it’s tape then dope—which it is—or dope then tape,” says Massaro.
In the end, as Massaro sets his sights on his career and further enriching his life, a good bucket list item to check off would be getting a recreational pilot’s license. “Always wanted to get into aviation in some way.”
The sky’s the limit.
You might say his affinity for the Bonsai arts helped channel his inner Zen, patience and attention to detail. But you’d have to ask him yourself. “I studied Bonsai for years, even went out to Oregon to study the craft,” says Tom Castagna, install department supervisor, Modern Heating & Air Conditioning, LLC, Milford, Conn. Working Read more
You might say his affinity for the Bonsai arts helped channel his inner Zen, patience and attention to detail. But you’d have to ask him yourself. “I studied Bonsai for years, even went out to Oregon to study the craft,” says Tom Castagna, install department supervisor, Modern Heating & Air Conditioning, LLC, Milford, Conn.
Working part time as an auto mechanic throughout high school, upon graduation, Tom Castagna (@tstags on IG) was approached and offered a job at Shelton oil as an apprentice where he primarily serviced and installed oil-fired equipment, and dabbled in a small amount of air conditioning. “Having no knowledge of what the trade actually consisted of, nor what my new position would entail, I couldn’t resist $1/hr. more an hour than what I was then making. This started my love affair with HVAC,” says Castagna.
From there, Castagna moved to a mechanical company for eight years where he service and installed residential and commercial systems and also worked on refrigeration, ranging from kitchen equipment, vending machines, walk-in cooler/freezers to tooling/CNC machining.
Castagna has been at Modern for the last seven years where he started as lead service technician, and would occasionally install when needed, to now managing the install department for the past two years.
Along Came a Mentor
Castagna soaked up as much as he could early on as he has been lucky to have worked with some extremely knowledgeable guys in the trade. Castagna says he’s picked up something from everyone he’s worked with, whether that be knowledge of trade, or aspects of life.
“The first couple months being in the trade I rode along with a very old school oil tech named Jeff. Jeff was tough, extremely tough. My first day of work he picked me up and the first words out of his mouth as I sat in the van—pointing at the radio and all dashboard controls—’see all this, you don’t touch this, ever.’ At first, I hated this man for his short temper, general distain for the world, and teaching style, but his general knowledge and skill was something I’d never experienced before so I shut up and took it all in—the good and the bad,” says Castagna.
But it’s current boss, Matt Sando, who has molded Castagna into the man he is today. “We worked together at a previous company where we both weren’t thrilled with the direction the company was going and he knew he could do better. I remember being on a job with him days before he was leaving and he was showing me different van designs and logos and wanted help choosing. I knew once he was established, I’d be making the jump. And here we are seven years later, and the company treats everyone as a family, a modern family,” says Castagna.
According to Castagna, Sando taught him how to be a leader, and he’s matured immeasurably under his guidance. “I would like to think I’m a good role model. Trying to learn and navigate a new trade in my later teens and early 20s, along with training apprentices, was difficult to say the least. I think I may have carried on some of Jeff’s earlier teaching styles but luckily, I always had a tough group of apprentices that could endure my lack of patience. I’ve learned a lot about myself as well as a ton of life skills in this trade,” says Castagna.
Paying it forward can be just as rewarding. Setting a good example and being able to teach and watch someone’s timeline and rise to success is a great feeling says Castagna.
“As a service tech, I walked into a job with four items— a Klein HVAC 10-1, Klein wire strippers, a Fluke 902 meter and a good flashlight. Being in HVAC, we have to carry an immense amount of tools and instruments because of the variety of things we work on, but at the most basic, you can do a lot of damage with those four tools, and your mind.” — Tom Castagna
While Castagna says the industry does a pretty decent job of providing education and opportunity for all, he thinks a lot of tradesmen like to blame lack of work force on a generational laziness. “People just need to be better mentors and be more outgoing with recruiting young talent. I wasn’t looking for a job in HVAC at 17 years old, but someone approached me with an opportunity.”
However, on the flipside, people thinking of entering the trades need to have thick skin and a willingness to learn and work harder than ever before. In return, says Castagna, you can create a very comfortable life for you and your family.
Work/Leisure Balance
Early on, Castagna did not have a healthy work/life balance. “Everything was all or nothing for me and I put it all into my work. On my ‘days off,’ I was still at the shop or organizing my van or finding something to do,” says Castagna. “But as we know, that can’t last forever; you’ll reach a breaking point. I think I needed to get myself to that point to actually realize that I needed a life outside work. I really cherish my time off now.”
His advice? “Start your day early! There’s a lot you can get done before the average person wakes up. Stay organized and MAKE TIME for yourself/family.”
And for Castagna, this includes anything outdoors—concerts, fishing, hiking, hunting, working on cars and motorcycles. Also, playing darts and billiards with friends.
Oh yeah, I hope one day Castagna gets that 90-point ride for eight seconds.