Company’s ProTools™ App Recognized as a Top Boiler App of the Year Reinforcing its reputation for excellence in product design, Weil-McLain® was recognized for its exceptional manufacturing of HVAC technology in the 20th annual Dealer Design Awards Program sponsored by The Air Conditioning, Heating & Refrigeration (ACHR) News magazine. An independent panel of HVACR contractors acted Read more
Weil-McLain
Company’s ProTools™ App Recognized as a Top Boiler App of the Year
Reinforcing its reputation for excellence in product design, Weil-McLain® was recognized for its exceptional manufacturing of HVAC technology in the 20th annual Dealer Design Awards Program sponsored by The Air Conditioning, Heating & Refrigeration (ACHR) News magazine. An independent panel of HVACR contractors acted as judges in the contest that had more than 100 entries.
Weil-McLain’s ProTools™ App was the silver winner in the Contractor Services & Software product category, cementing its position as one of the top boiler apps of the year. The ACHR News is the leading trade magazine in the heating, ventilating, air conditioning and refrigeration industries, providing readers with coverage of energy management solutions, HVACR equipment and component selections, refrigeration, refrigerants and more.
“These awards give us a unique opportunity to recognize the outstanding research and development efforts that go into many of the products serving the HVACR industry and the awards issue gives our readers an opportunity to read about innovative installation and service solutions,” said Sarah Harding, publisher of The ACHR News.
“Weil-McLain is dedicated to helping spotlight contractors’ hydronic expertise and streamlining customer visits to provide clients with a premium and differentiated experience,” added Dave DeVries, director of product management with Weil-McLain. “This prestigious recognition bestowed upon our ProTools App is a testament to the remarkable skills of our software engineering team. We take great pleasure in being acknowledged in the services and software category and for developing one of the premier boiler apps of the year.”
Available for iOS and Android devices, the ProTools App allows contractors and other heating professionals to conveniently access information on Weil-McLain boiler setup, maintenance and troubleshooting. From reviewing fault codes for troubleshooting and accessing how-to videos to viewing product manuals and schematics, quickly finding parts and working virtually with Weil-McLain’s Tech Support team to problem-solve issues as they occur on the jobsite, the app has become a one-stop resource for boiler installation and maintenance. Technicians can also utilize the app’s connectivity with the ECO® Tec Series 2 residential gas boiler to access features that include a user-friendly dashboard, fault and warning lookup, software update options and a “clone to phone” setting that copies settings from one boiler to another to make installation easier.
Winning entries in the Dealer Design Awards were featured in the July 24, 2023, issue of The ACHR News, which is distributed nationally to over 27,000 HVACR contractors, wholesalers and distributors, and other industry professionals. For more information and further coverage, visit www.achrnews.com or www.weil-mclain.com.
Just in time for heating season, Weil-McLain® has updated its ProTools™ App with enhanced features to provide contractors and service technicians with the support they need to streamline customer visits and provide clients with a premium experience. Available for iOS and Android devices, the app now allows heating professionals to work virtually with Weil-McLain’s Tech Support team to Read more
Just in time for heating season, Weil-McLain® has updated its ProTools™ App with enhanced features to provide contractors and service technicians with the support they need to streamline customer visits and provide clients with a premium experience. Available for iOS and Android devices, the app now allows heating professionals to work virtually with Weil-McLain’s Tech Support team to problem-solve issues as they occur on the job site.
“Our goal is to continuously optimize this platform by adding additional features that make service technicians’ and installing contractors’ jobs easier – especially during the busy heating season period,” said David DeVries, Director of Product Management with Weil-McLain. “The new Site-Call video assistance opens new opportunities for service technicians to receive instant support from our Tech Support team.”
Service technicians who run into complications while on the job can contact Weil-McLain Tech Support for Site-Call video and receive immediate real-time assistance. After requesting support, they simply accept the call from Tech Support on their smartphone and share a live video of the issue they are experiencing on the job site. Tech Support will then highlight the issue on the service technician’s screen and propose corrective action to solve it.
“This new feature provides heating professionals with immediate access to our support team and also allows them the opportunity to learn new methods for troubleshooting, maintenance and boiler setup,” added DeVries. “As we prepare for what could be another colder than normal winter, we want to ensure service technicians have all the digital tools and knowledge they need to help expedite customer visits while providing homeowners a best-in-class service experience.”
The Weil-McLain ProTools App helps enhance service technicians’ hydronic expertise by putting a variety of Weil-McLain boiler product information at their fingertips. From reviewing fault codes for troubleshooting and accessing how-to videos to viewing product manuals and schematics and quickly finding parts, the app has become a one-stop resource for boiler installation and maintenance.
For more information on the upgraded Weil-McLain ProTools App, visit www.weil-mclain.com or download the app via the App Store or Google Play.
Weil-McLain, the leading North American brand of hydronic comfort heating systems, invites contractors, installers, engineers and others in the industry to a series of product-focused educational webinars covering the latest heating innovations. Each webinar session will cover the latest product introductions including the new Weil-McLain ProTools™ app that allows contractors and other heating professionals to Read more
Weil-McLain, the leading North American brand of hydronic comfort heating systems, invites contractors, installers, engineers and others in the industry to a series of product-focused educational webinars covering the latest heating innovations.
Each webinar session will cover the latest product introductions including the new Weil-McLain ProTools™ app that allows contractors and other heating professionals to conveniently access information on boiler setup, maintenance and troubleshooting. Sessions also will highlight the newest additions and enhancements to the Stainless Vertical Firetube (SVF) family of commercial boilers and the award-winning ECO Tec® high efficiency 95% AFUE premium residential boiler for multi-zone and combi applications.
Product Innovation Sessions
- Wednesday, February 9: 8:00 – 8:45 AM Central Time – Session 1
Link to register: https://spx.zoom.us/webinar/register/WN_jI9B29gcS8iyRWRIsPEdxQ
- Thursday, February 10: 2:00 – 2:45 PM Central Time – Session 2
Link to register: https://spx.zoom.us/webinar/register/WN_wwvxGgLXTSmAqK8CP6r23Q
For more information on Weil-McLain products, visit weil-mclain.com.
App Designed to Support Performance, Productivity and Profitability of Contractor Businesses A new app to support Weil-McLain® will help turn technicians into hydronics experts by putting a variety of Weil-McLain boiler product information at their fingertips. The Weil-McLain ProTools™App, available for iOS and Android devices, allows contractors and other heating professionals to conveniently access information on Weil-McLain Read more
App Designed to Support Performance, Productivity and Profitability of Contractor Businesses
A new app to support Weil-McLain® will help turn technicians into hydronics experts by putting a variety of Weil-McLain boiler product information at their fingertips. The Weil-McLain ProTools™App, available for iOS and Android devices, allows contractors and other heating professionals to conveniently access information on Weil-McLain boiler setup, maintenance and troubleshooting.
“Contractors trust Weil-McLain to support the performance, productivity and profitability of their businesses and this new app is designed to do just that,” said David DeVries, Director of Product Management with Weil-McLain.
The Weil-McLain ProTools App, developed based on extensive contractor research, helps spotlight the contractor’s hydronic expertise and will streamline technician’s customer visits to provide clients with a premium and differentiated experience.
“We talked to contractors to determine the issues they wanted to solve and the help they needed to make their jobs easier, and we focused on that feedback to develop this app,” said DeVries. “The result is a one-stop resource for what contractors need today – whether it’s contacting the right person for customer support, checking a warranty, finding troubleshooting information or getting to the right page of the boiler manual quickly.”
The new app puts users in control of the boiler maintenance and monitoring experience through several key features:
- Troubleshoot – Review fault codes for troubleshooting that go straight to the proper manual page for next steps.
- Find Parts – Find parts quickly and easily by model with illustrations.
- Review Technical Manuals – Quickly view product manuals, schematics, wire diagrams, maintenance, annual start-up and product brochures.
- Get Tech Support – Connect to technical support by phone, email, chat or video call.
- Retrieve Warranties – Register a product or review a warranty statement by scanning a convenient CP# on the boiler.
- Watch How-To Videos – Look up videos by boiler model for detailed instructions.
Future upgrades to the app in early 2022 will include Bluetooth connectivity to Weil-McLain boilers like the ECO Tec® line that will allow contractors and technicians to conduct additional functions.
“Our goal is to continuously build on this platform by adding additional features that will make our technicians’ and contractors’ jobs easier moving forward,” added DeVries.
Weil-McLain will showcase the new ProTools App at the Weil-McLain booth #C1516 at the AHR Expo, Jan. 31 – Feb. 2 at the Las Vegas Convention Center. For more information on the new Weil-McLain ProTools App, visit www.weil-mclain.com or download the app via the App Store.
Weil-McLain, a leading North American designer and manufacturer of hydronic comfort heating systems, is partnering with plumbing & mechanical firm 4950 Sales to represent the company’s full line of residential and commercial boilers in the Alaska region. Based in Palmer, Alaska, the company, which serves the commercial, industrial and plumbing & mechanical and construction sectors Read more
Weil-McLain, a leading North American designer and manufacturer of hydronic comfort heating systems, is partnering with plumbing & mechanical firm 4950 Sales to represent the company’s full line of residential and commercial boilers in the Alaska region. Based in Palmer, Alaska, the company, which serves the commercial, industrial and plumbing & mechanical and construction sectors, is led by Charles Benshetler and Nick Benshetler.
“We are very excited to partner with Weil-McLain and offer its premium line of residential and commercial boilers in the Alaska market,” said Charles Benshetler, who has more than 30 years of heating and plumbing experience. “Working with an industry leader like Weil-McLain will tremendously benefit our many clients in the state.”
“We couldn’t have found a better fit and more experienced partner than 4950 Sales to represent our products and strengthen our sales channel in Alaska,” said Michael Langen, director of sales for Weil-McLain. “We look forward to working with Charles and Nick to provide our premium boilers to residential, commercial and industrial clients in the region.”
4950 Sales will offer Weil-McLain’s full-line of commercial boilers including the Weil-McLain Stainless Vertical Firetube™ (SVF) commercial condensing boilers with industry-leading thermal efficiencies up to 96.8%, the SlimFit® boiler designed for limited spaces, Evergreen® Pro and the full line of Weil-McLain cast iron boilers.
Residential boilers offered will include the new ECO® Tec high-efficiency premium residential boiler, the Evergreen® stainless steel condensing boiler, the Ultra™ corrosion-resistant boiler, GV90+® high-efficiency cast iron boiler and the AquaBalance™ combi or heat-only boiler.
Charles Benshetler has worked more than three decades in the process piping, heating and plumbing industry representing industry leading manufacturers. Nick, a graduate of the University of Mary, is passionate about plumbing and heating and learning from leaders in the industry.
To find a Weil-McLain regional sales office visit www.weil-mclain.com/en/weil-mclain/about-us/locations/.