Training in 2024 is just as important as ever. How do you integrate training, education and continued learning with today’s busy contractor? Power Points, sales pitches and doughnuts. Tried and true methods of training gone by, that’s for sure. But what does today’s training look like, especially in the purview of the younger generation of Read more
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Training in 2024 is just as important as ever. How do you integrate training, education and continued learning with today’s busy contractor?
Power Points, sales pitches and doughnuts. Tried and true methods of training gone by, that’s for sure. But what does today’s training look like, especially in the purview of the younger generation of contractors that digests information in 90 seconds or less?
“What was that? Sorry, I was looking at my phone,” jokes Max Rohr, Director, Education and Technical Marketing, Caleffi. “Five years ago, a three-minute-long video was a good option, now it will seem long if it is over that 90-second threshold. Ideally, you get to the point in the first five seconds and work the explanation back from there. Like showing the cake and then going back to bowls of ingredients.”
According to, Dave Holdorf, Residential Trainer & Rep Training Manager—Eastern Region, Taco Comfort Solutions, it’s a challenge. “We’ve found that it helps to bring different instructors in for specific segments of the training. Each instructor brings their own perspective; even hearing a different voice in the room makes for a more compelling presentation. Every facet of our training is now geared to maintain the attention of participants. We also make sure to schedule breaks so that the attendees can attend to business, or need at home. By creating the curriculum with attendees in mind, their focus remains with the topic in front of them.”
Nevertheless, the training department at Taco has always looked at training not from a product view but from an application perspective, giving attendees the information they need to do their job better, and to give their customers the comfort they deserve. “We use real world experiences to solve real world problems with personal experiences and a bit of humor—as you know, John, it ain’t worth doing if you’re not having fun as well,” says Holdorf.
Caleffi’s Bob “Hot Rod” Rohr brings his props and his wealth of experience and knowledge to trainings.
But what about those PowerPoints and doughnuts? “Every learning style is different, so you have to be adaptable. If you see the audience tuning out a PowerPoint, stop and grab a product to bring to an attendee and talk about a case study that is related instead,” says Rohr.
In addition, everything falls apart for a trainer if the audience gets the impression they are overpromising, adds Rohr. For example, “Honesty is something Hot Rod is specifically good at in contractor training sessions. As a former installer, he always has tips for getting the job done and workarounds that are really tangible,” says Rohr.
The New Normal?
The Covid pandemic saw what we thought was going to be a new normal with virtual training, but what we are now seeing is the importance, and return, of in-person training.
This past year Taco saw a huge jump of in-person training, on the road as well as at Taco HQ in Rhode Island. So much so that the company had to dramatically increase the number of sessions back in Rhode Island to accommodate. “However, that does not mean to diminish the virtual training, Taco Tuesday and Taco After Dark webinars are still posting a large number of attendees that are hungry for information in bite size chunks, not as large as when we all locked down at home, but still popular,” says Holdorf.
Taco’s Holdorf conducts a training at the Cranston, R.I. HQ.
Nonetheless, “when we’re online, we know it’s so easy to stray off to the next shiny thing online, so to keep attendees engaged, we encourage two-way communications. If participants have questions, we want them to ask immediately,” continues Holdorf.
In fact, Holdorf says that people who attend Taco’s webinars typically take it to the next level and seek live training. A combination of both virtual and live training can help attendees dial in on what they want to learn—or perhaps didn’t initially develop a full understanding of what it is they most needed to know. “These options allow them to fine-tune their training experience to make them as good as they want to be. And, ideally, we help them raise the bar. We routinely heard from trade pros who came to us for a better understanding of a single application or concept, and through that experience come away with an energized desire for much more,” says Holdorf.
In 2023, Caleffi performed almost a 50/50 mix of in-person and virtual. Contractors like hands-on training, says Rohr, so it is good to be back on job sites for that type of interaction. And, engineers didn’t all go back to the office after COVID. “Many of the engineering sessions we do are virtual because that firm may be scattered all over the region. You might catch 20 people in a virtual training, where only 10 of them are in the office that day,” says Rohr.
Know-It-Alls
What about those who are stubborn enough to think that they don’t need further education and training? “I love this question and see and hear it often in the industry,” says Ken Midgett, L.M.P, Plumbing, Marketing Director, Interplay Learning, and former Teacher and Apprenticeship Instructor, Lehigh Career & Technical Institute.
Those in skilled trades should embrace the concept of being “lifelong learners,” consistently expanding their knowledge in their current specialty and exploring related disciplines. Whether licensed or not, individuals in skilled trades should assess their goals, career paths and professional growth within their field. It’s common for some to reach a point where they feel adequately skilled and think further education is unnecessary. According to Midgett, this assumption is misleading for several reasons:
• For example, a residential plumber could benefit from learning about commercial plumbing, Med Gas, Backflow, Water Well work, Water Conditioning, HVAC, Electrical, etc. Diversifying skills not only enhances one’s expertise but also increases their marketability across various skill sets, intern boosting income and long-term employability.
• Despite advancements in safety measures within the construction industry, the misconception that skilled trades workers are immune to injuries persists. While the overall safety landscape has improved, life-changing injuries can still occur. In such unfortunate instances, if an individual can only rely on skills specific to their trade and lacks versatility, their career may face irreparable damage. Therefore, investing in ongoing training, education, and professional development becomes crucial for ensuring resilience in the workforce and mitigating the impact of unforeseen challenges. Repurposing skillsets may be challenging when there has been no prior skill or professional development planning before the injury event.
• The industry, codes, tools, and methods to do a task are constantly changing. Skilled trades workers need to educate themselves and stay on top of new developments. This is critical to the success of a technician and company.
In the end, it’s what ends up in the ol’ noggin as useful information that translates to the jobsite. “Students only retain a tiny amount of the information that you present to them, but they will remember their feelings about the trainer for a very long time,” says Rohr. “It is hard to know if a bigger win is when customers retain a piece of information you presented or if they remember that you seem like you know what you are talking about. “If they trust that you did a good job, that memory will stay with them for a career, potentially.”
Are we beyond using the COVID pandemic years of 2020-2021 as a benchmark for anything moving forward? Ok, this will be my last but I felt that AHR 2024 knocked it out of the park, with attendance numbers equaling that of shows past, pre-pandemic. I actually heard, and this hasn’t been verified as of yet Read more
Are we beyond using the COVID pandemic years of 2020-2021 as a benchmark for anything moving forward? Ok, this will be my last but I felt that AHR 2024 knocked it out of the park, with attendance numbers equaling that of shows past, pre-pandemic. I actually heard, and this hasn’t been verified as of yet, but the day one on-site registration was nearing record levels. And day two crowds were still buzzing as traffic on the floor filled the aisles. (THIS JUST IN FROM AHR: It was clear to anyone filling the halls on Monday morning of the show that attendance was strong, welcoming 48,034 attendees there to interact with the 1,875 exhibitors spread across North and South Halls. )
To a booth, everyone was satisfied with the turnout and conversations during the show. The show marked a return to business as usual, at a much more accelerated pace. And to think, this is during mid-January, polar vortex temps, no less. (Don’t miss next year’s show February 10-12 in Orlando.)
U.S. Boiler Co.’s Ambient Heat Pump
Technology, innovation and new products dazzled, with heat pumps and the push toward electrification still dominating the topics of conversation. We heard more of VR and simulation training as a trending topic as well, with Artificial Intelligence, Workforce Development, Decarbonization all playing big parts at the show.
The Mechanical Hub team had a busy three days shooting videos in-booth, recording both Make Trades Great Again and Appetite for Construction podcasts, and we were even asked to emcee—and be a part of—a Coffee with Caleffi panel in the Caleffi booth on Monday morning. There, hosts John Mesenbrink and Tim Ward talked with industry bigs John Siegenthaler, Bob “Hot Rod” Rohr, Eric Aune and Andy Mickelson.
The discussion revolved around lifelong learning in the trades: where do these legends go to learn? Forgetting more than most of us will ever learn, Siegenthaler and Rohr talked about outlets for learning and continued training. Aune and Mickelson gave the point of view from a current business owner and working contractor, and the impact of social media in today’s PHVAC trades.
We can’t forget about the after-parties and the go-to for us has always been the Taco event Monday evening. It’s a chance to meet up with old and new friends alike.
From l to r: Eric Aune, John Mesenbrink, Ben White, Tim Ward, Mike Prencavage, Jr.
One event I had the pleasure of attending—and it was my first time—was the HVAC Tactical Awards extravaganza held at the Planetarium downtown Chicago. I believe this was the fourth annual event, and the tagline, “It’s a mindset” is turning into “It’s a movement.” This was another great event to see good friends, and the idea of night of “Blue Collar Goes Black Tie” can’t be overstated.
Ben Poole, HVAC Tactical
The industry needs events like this to showcase the trades in the best, shining light there is. And this event, with the red-carpet entry, exclusive red-carpet interviews, cocktail parties pre and post, and the awards ceremony, give this a gala-type feel, with everyone dressed to the nines, and I think everyone digs that vibe, at least for one night.
Links to AHR Expo Videos:
REGISTER HERE: https://www.eventbrite.com/e/coffee-with-caleffi-live-charting-the-course-for-lifelong-learning-tickets-771633776397 How do you keep up-to-date on industry trends? John Mesenbrink and Tim Ward of Mechanical Hub will lead a conversation as they interview BIG NAME industry leaders to uncover how they Chart the Course for Lifelong Learning. The panel features John Siegenthaler, P.E., Eric Aune and Andy Mickelson – touted as the “voices of today’s contractor” – and Bob “Hot Rod” Rohr. You’ll Learn Read more
REGISTER HERE: https://www.eventbrite.com/e/coffee-with-caleffi-live-charting-the-course-for-lifelong-learning-tickets-771633776397
How do you keep up-to-date on industry trends? John Mesenbrink and Tim Ward of Mechanical Hub will lead a conversation as they interview BIG NAME industry leaders to uncover how they Chart the Course for Lifelong Learning.
The panel features John Siegenthaler, P.E., Eric Aune and Andy Mickelson – touted as the “voices of today’s contractor” – and Bob “Hot Rod” Rohr.
You’ll Learn:
- How to stay up to date on developing industry technology and trends.
- Formal, classroom training. Virtual training. Where are professionals “going” to learn?
- What is the impact of social media in lifelong learning?
Register to Win:
Register for free and join us to receive your limited edition Caleffi Gold Standard camo hat.
(Limit one per registrant, while supplies last.) Simply show your digital or printed ticket after the Coffee with Caleffi LIVE session.
All attendees of Caleffi LIVE events qualify for an opportunity to WIN one-of-a-kind custom sculpture by Bob “Hot Rod” Rohr. The drawing will take place on Wednesday, Jan. 24 at 11 am.
And, a full set of idronics technical journals signed by John Siegenthaler will be raffled during Charting the Course for Lifetime Learning event. Don’t miss out!
MCs:
John Mesenbrink and Tim Ward, Mechanical Hub
Panelists:
- John Siegenthaler, P.E., Appropriate Designs, NY
- Eric Aune, Aune Plumbing, MN & Mechanical Hub
- Andy Mickelson, Michelson Plumbing & Heating, MT
- Bob Rohr, a.k.a. “Hot Rod”, Caleffi North America, UT
Enjoy:
During Coffee with Caleffi LIVE, be sure to enjoy a specially prepared cappuccino, espresso or latte, made-to-order by our barista.
All this at Booth S7981 on Monday, Jan. 22 at 11 am CST. Register today!
It’s that time of year again when people reflect on what they’re thankful for in the past year, and hope for a positive 2024. I cannot stress enough the job that Brent and Kathleen Ridley (@toolpros & @toolwife) do with Miracle Mechanical, a charitable organization dedicated to uplifting families in need, one at-no-cost-HVAC/plumbing repair at Read more
It’s that time of year again when people reflect on what they’re thankful for in the past year, and hope for a positive 2024. I cannot stress enough the job that Brent and Kathleen Ridley (@toolpros & @toolwife) do with Miracle Mechanical, a charitable organization dedicated to uplifting families in need, one at-no-cost-HVAC/plumbing repair at a time. “Honestly, it’s hard to put into words,” says Brent Ridley. “Seeing and feeling the gratitude from homeowners is an incredible feeling, and something that never gets old.”
Tool Pros began as tool review brand, as the brand grew and relationships with tool manufacturers were made, Ridley felt a need to use his platform for more. “Free tools and trips are great but I thought to myself. ‘let’s actually do something that matters.’”
Combined with his platform and what he knew best—HVAC /plumbing—Miracle Mechanical was born. Shortly after the concept, Ridley reached out to his contacts at RIDGID to gauge interest. “Thankfully they loved the idea and wanted to sponsor the very first project. Two months later we completed our first project, and the rest is history,” says Ridley.
Officially, the primary facilitators of Miracle Mechanical consist of Brent and his wife Kathleen. They also bring in a production crew of three to four people, and their team of HVAC / plumbing contractors—usually a 4-man crew—for a project day.
Ridley says that the goal is always to complete as many projects as possible; however, they are averaging four to five projects per year. In fact, Miracle Mechanical just completed a project this past October with Sharkbite.
And they have partnered with RIDGID for the next project taking place in early 2024. In the past, Miracle has teamed up with the AHR Expo but nothing for 2024. “We look forward to partnering with AHR for their work force development program in the future,” says Ridley.
But between working as an HVAC contractor, content creator, Miracle Mechanical facilitator, podcaster and Lowe’s Santa, finding time to take a deep breath can be difficult. “Sure, it can feel overwhelming at times,” says Ridley. “Thankfully, I have my wife who is a full-time manager and coordinator for the Tool Pros brand and Miracle Mechanical. Her dedication to the brand allows me to focus on my HVAC/plumbing business (H & M Services, Inc.), as well as other creative outlets—without dropping any balls in the process.”
The Miracle Mechanical concept is such a good one, and one that I know Ridley hopes he can provide nationally. At this time, logistics and funding for national projects have been a huge obstacle, but one that I’m confident we’ll overcome in the next couple of years,” says Ridley.
More About Brent Ridley
Ridley started into the trades right out high school in 2004. His girlfriend’s father, at the time, owned an HVAC business, and he started the summer after senior year doing commercial duct work and hated it. It was only until he found service and repair that he fell in love with the HVAC industry. “From there, I have always strived to make it more than just a ‘Job,’ but a lifestyle. If you want to get ahead in life, you can’t clock out at 5 pm.”
In the earier days before social media, Ridley wrote long-form, trade-specific tool reviews on a site called HVACTalk.com, which no longer exists. In 2017, Ridley started his successful Tool Pros Podcast. “Not long after, the social media portion of the brand quickly outgrew the podcast, leading to many opportunities that I am very grateful for, like Miracle Mechanical,” says Ridley.
Anyone with a military background will recall the U.S. Government’s penchant for acronyms. MREs, BDUs, MRAPs, the list goes on. Unfortunately, this dynamic is also present when discussing the efficiency enhancing feature known as outdoor reset. ODT, SWT, LWT, etc. It’s enough to cause a BM in your BVDs! Well, U.S. Boiler Company has once Read more
Anyone with a military background will recall the U.S. Government’s penchant for acronyms. MREs, BDUs, MRAPs, the list goes on. Unfortunately, this dynamic is also present when discussing the efficiency enhancing feature known as outdoor reset. ODT, SWT, LWT, etc. It’s enough to cause a BM in your BVDs! Well, U.S. Boiler Company has once again developed a solution to make all this NBD.
First a few simple facts.
1. Flue gas will condense when temps are at or around 130° or less.
2. When vapor contained in flue gas condenses it releases a significant amount of heat.
3. Without question, optimal efficiency is achieved by heating a home using the lowest possible water temperature that will maintain the desired indoor target temperature, usually the thermostat set-point.
4. Using a Mod-Con, or high efficiency, gas boiler like the ALTA can take full advantage of the condensing action allowed by low water/flue temps.
Outdoor reset sensors do a wonderful thing. They enhance efficiency by matching water temperature to varying conditions. For example, one would want to maintain indoor design temp, normally 70°, during outdoor design temps (in CT normally 7-10 degrees.) Assume a 7° ODDT, and required SWT of 180. This means the boiler must deliver 180° supply water consistently at a 7° outdoor design temperature to maintain the desired indoor temp (IDT). This all simply means we need the hottest water when it’s coldest outside. Good so far?
As Paul Harvey used to say, “And now-The rest of the Story!” We now all understand (hopefully) what happens in our heating systems on the coldest day of the year. What about the rest of the time? Sure, that 180° water will heat the house just fine on a 50 degree day. But what about all the energy used to unnecessarily heat the water way past what would be required to keep the home comfortable? This is a net negative on many fronts, but most significant is the increased wear and tear on the heating unit.
So, your now asking “Tom, how low can my water temp be?” The answer will likely surprise you. Standard fin tube radiation works ok down to 130° water temps in most applications. Same with cast iron radiators. For the fin tube baseboard system in my house the minimum boiler water temp on my ALTAC-136 is 125 degrees. Hydro-air (hydronic coils added to or contained within hot air furnaces or air handlers) can often be run around 130° as well, depending on the occupant’s expectations. Remember, these SWT’s are typically targeted when the ODT is ~70°. We don’t need to transfer much heat to maintain indoor setpoints at these conditions. How does all this magic happen? Outdoor reset. Using a thermistor mounted outside, typically out of the sun on the north facing wall we monitor ODT and adjust SWT temp accordingly. So my personal curve used to be 180° SWT @ 7° ODT, and 125°SWT@70° ODT, but no more. My ALTA figures this out automatically without an outdoor reset sensor.
While outdoor reset simply monitors outdoor temperatures, rate-based reset works by looking at boiler run time, firing rate, and other parameters and adjusting accordingly. Here’s a few examples. Say it’s a beautiful spring day. Nice and sunny with a gentle breeze and 50° outdoor temperatures. The boiler run times are likely short, and the firing rate is likely low. The boiler knows from these conditions the heat loss from the house is minimal, and adjusts, incrementally dropping the boiler water temp until the minimum setpoint is reached, or our algorithm (the “secret sauce”) calculates that based on run time and firing rate the water temp will deliver enough heat to match the rate of heat loss and maintain indoor temp setpoints at the lowest possible SWT. As night rolls in and the temperature drops, average run times and firing rates increase, and once again, rate-based reset will adjust (increase) SWT’s to maintain indoor comfort and optimal efficiency. “Brilliant!” you say. I agree. But wait-there’s more!
Conventional ODR has limitations. Say the calculated water temp for a 45 degree day is 142°. It’s a moderately windy day. Consider two different houses, both 2,500 ft. The first has a well-sealed envelope, double pane windows, and effective insulation. The second has old single pane windows, minimal (or no) insulation, and is as drafty as old fence. The boiler doesn’t know what the indoor conditions are, just that it must target 142 degrees. That 142° SWT might be fine for the first, but far too low for the second. Now to be fair, all U.S. Boiler products with outdoor reset offer a “boost” feature that will automatically bump the temperature up every “X” (boost time value) minutes, default being 20. This means every 20 minutes with an uninterrupted call, the SWT will rise 10 degrees until the max setpoint is reached. The benefit of rate-based reset is we are always looking at indoor conditions and adjusting accordingly. Rate-based reset always uses the lowest possible water temp that will maintain the desired indoor temp, and then has the boost feature if an increase above the calculated target temp is required. Like a samurai sword: simple, elegant, and effective!
There are other benefits as well. Remember the test I mentioned? Here it is. What factors showcase the benefits of rate-based reset? See the answers below. Correct your test answers accordingly…
1. No sensor to install. Rate-based wins!
A) No sensor for landscape professionals to damage.
B) No sensor for contractor to install (or throw away!)
C) No wire required from boiler to sensor.
D) No worries about where the contractor will mount the sensor, if it will be impacted by the sun, or heat migration from the interior affecting the sensor calibration.
E) Enabled from the factory. No worries for homeowner regarding whether the contractor enabled ODR. The Alta boiler is set up for maximum comfort and efficiency right out of the box!
2. No Lemon Faces! Rate-based wins!
A) Always monitoring indoor temp. Onboard algorithms are constantly at work to meet heating demands while maintaining maximum efficiency. Tens of thousands of units installed with zero complaints about indoor temperature. When not writing informative and engaging articles such as this, I am a member of the renowned U.S. Boiler tech support team. I’ve honestly never received one complaint regarding rate-based reset. If you have, please contact me.
B) Not reliant on a technician with advanced, comprehensive knowledge of ODR curves. Works fine out of the box with no programming in most applications, and, where required, only minimal adjustments for almost all applications, including low temp radiant.
C) If the homeowner is made aware that during mild temperatures the radiators will not be the same temperature as the skin of the space shuttle during re-entry, and that these cooler temperatures mean more money in their pocket for candy/wine/shuffleboard, they will instead have smiles every time they touch the radiator. Or better yet, they will abandon the practice entirely…
3. Takes full advantage of condensing aspect of mod con boilers. Again, rate-based wins!
Regardless of ODT, rate-based reset always targets the lowest possible temp, thereby maximizing the potential for the boiler to run cool enough to operate in a range where flue gas condensation occurs.
I can almost feel grizzled old contractors firing up HP 386’s and waiting for the comforting squawk of their dial up modems connecting. I imagine most of the responses will begin with:
“Dear factory stooge/shill. Your article may fool the unwashed masses, but not me. My mom’s uncle’s grandmother has a hunting cabin with 1 radiator and 600 feet of ¾” pipe to connect the boiler to the house (it’s in the barn where we milk the squirrels). How does your new-fangled boiler work in my application? Hah!!! Gotcha!!!”
It will be this, or something substantially similar. There’s always at least one. For the rest of the world (and fortunately, most of the squirrels) these anomalies are rare. There is no magic solution for a poorly designed or installed system. But when a competent, capable, and progressive contractor is installing a new or replacement system, the advantage of rate-based reset over conventional sensor-based reset is clear. Reduced (or no!) programming required, no wires to pull, and no exposed exterior sensor susceptible to damage. Save time, money and aggravation. Go ahead and skip a step with ALTA.
For more information on the Alta boiler, visit our Alta Product Page.
GUEST BLOGGER: Tom Secondino is a Technical Sales Support Specialist for U.S. Boiler Company, a manufacturer of residential and commercial heating products, including condensing, non-condensing and electric boilers.