Taco Comfort Solutions

Taco Hydroflo Pump Solutions has opened a new state-of-the-art facility in Lubbock, Texas.  The site opened on February 21, and substantially expands the operations of the Taco Family of Companies. Taco is headquartered in Cranston, RI.

Hydroflo’s new 45,000 s.f. location in Lubbock, Texas, is in the manufacturing and transportation hub of northwest Texas, 40 miles north of its prior location in Brownfield, Texas.  With the new facility also comes the advantage of added space for future growth, additional capabilities and team expansion.

“The opening of this new Taco Hydroflo Pump Solutions facility signifies a renewed focus on ensuring that our customers have access to the most dependable high quality vertical and submersible pumps in the market,” noted Cheryl Merchant, President and CEO, Taco Family of Companies. “Our investment in the infrastructure, testing equipment and expanded workforce is just the beginning of the next phase of the Hydroflo story.

“I would like to extend my thanks and gratitude to our new landlord, Randy Teinert, the City of Lubbock, and the Lubbock Chamber of Commerce,” continued Merchant.  “Family is at the core of everything we do at Taco, and I want to thank all of you for making us feel like family. Your warm welcome to this community has made all the difference.

“The Hydroflo team, along with the more than 1,200 Taco team members, are leading us into the future,” she added.  “A future of opportunity, a future of growth and a future of well-earned success.”

According to Hydroflo’s Director of Sales, Clay Williams, the facility substantially expands their manufacturing, warehouse and quality control operations. New manufacturing equipment was purchased for the facility, and a state-of-the-art test pit have expanded their testing capabilities as well.

“The new test pit is much larger and deeper and greatly improves our range of testing,” explained Larry Jones, Hydroflo VP.  “We now have the ability to test all current pump models, something we previously had to outsource.”

Hydroflo manufactures a wide range of submersible turbine, vertical axial-flow, vertical mixed-flow, and vertical turbine pumps for use in the agricultural, commercial, industrial, municipal, marine, mining, and power generation markets. The company uses high-quality ductile iron discharge heads and fabricated steel or 316 stainless steel L, F, and T style heads. Ductile Iron bowl castings with impellers in 201 stainless steel impellers are also used for greater strength. For applications that require resistance to corrosion, Hydroflo offers castings and impellers in 316 stainless steels in order to provide the best materials of construction to meet specific application needs.

Taco Hydroflo Pump Solutions is an integral part of the Taco Family of Companies, an expanding global network of industry-leading brands that strive to be the first source for durable, high-efficiency heating, cooling, plumbing and fluid-control solutions that help its customers save money, energy and resources while maximizing comfort and productivity.

Richard Medairos, P.E., Taco Senior Systems Engineer and Commercial Trainer, was presented the Dan Holohan Lifetime Contribution to Comfort Award at Taco Comfort Solutions’ press conference at the AHR Expo on Monday, January 22, by Ben White, Program Manager, Business Operations of Taco Comfort Solutions.

Richard Medairos, P.E., Taco Senior Systems Engineer and Commercial Trainer, is presented the Dan Holohan Lifetime Contribution to Comfort Award at Taco Comfort Solutions’ press conference at the AHR Expo on Monday, January 22, by Ben White, Program Manager, Business Operations of Taco Comfort Solutions.

Medairos is the 8th recipient of the award, and is recognized for his warmth, humor and passion that he brings with him to work every day.  Much like Dan Holohan, Rich’s passion and love of the industry is what has driven, and continues to drive, his dedication to educate and train hundreds of industry professionals moving forward.

A graduate of Wentworth Institute of Technology, Medairos has over forty years of experience with demonstrated expertise in engineering, project management and planning. Throughout his career, he has worked on projects with major clients such as NASA’s Kennedy Space Center, Disney World, Universal Studios Florida, Boston University, Rhode Island School of Design, First Data Corporation, and Taco’s Innovation & Development Center.

The Dan Holohan Lifetime Contribution to Comfort Award is given annually to an HVAC professional or company that has made a substantial contribution to comfort technology, advancement, or training while displaying the exceptional good humor and love of people exhibited by Dan Holohan throughout his long career.  Past award winners include Dan Holohan, Robert Bean, Bruce Marshall, Dan Foley, John Barba, Bob Barbour and John Hazen White III.

Training in 2024 is just as important as ever. How do you integrate training, education and continued learning with today’s busy contractor?

Power Points, sales pitches and doughnuts. Tried and true methods of training gone by, that’s for sure. But what does today’s training look like, especially in the purview of the younger generation of contractors that digests information in 90 seconds or less?

“What was that? Sorry, I was looking at my phone,” jokes Max Rohr, Director, Education and Technical Marketing, Caleffi. “Five years ago, a three-minute-long video was a good option, now it will seem long if it is over that 90-second threshold. Ideally, you get to the point in the first five seconds and work the explanation back from there. Like showing the cake and then going back to bowls of ingredients.”

According to, Dave Holdorf, Residential Trainer & Rep Training Manager—Eastern Region, Taco Comfort Solutions, it’s a challenge. “We’ve found that it helps to bring different instructors in for specific segments of the training. Each instructor brings their own perspective; even hearing a different voice in the room makes for a more compelling presentation. Every facet of our training is now geared to maintain the attention of participants. We also make sure to schedule breaks so that the attendees can attend to business, or need at home. By creating the curriculum with attendees in mind, their focus remains with the topic in front of them.”

Nevertheless, the training department at Taco has always looked at training not from a product view but from an application perspective, giving attendees the information they need to do their job better, and to give their customers the comfort they deserve. “We use real world experiences to solve real world problems with personal experiences and a bit of humor—as you know, John, it ain’t worth doing if you’re not having fun as well,” says Holdorf.

Caleffi’s Bob “Hot Rod” Rohr brings his props and his wealth of experience and knowledge to trainings.

But what about those PowerPoints and doughnuts? “Every learning style is different, so you have to be adaptable. If you see the audience tuning out a PowerPoint, stop and grab a product to bring to an attendee and talk about a case study that is related instead,” says Rohr.

In addition, everything falls apart for a trainer if the audience gets the impression they are overpromising, adds Rohr. For example, “Honesty is something Hot Rod is specifically good at in contractor training sessions. As a former installer, he always has tips for getting the job done and workarounds that are really tangible,” says Rohr.

The New Normal?

The Covid pandemic saw what we thought was going to be a new normal with virtual training, but what we are now seeing is the importance, and return, of in-person training.

This past year Taco saw a huge jump of in-person training, on the road as well as at Taco HQ in Rhode Island. So much so that the company had to dramatically increase the number of sessions back in Rhode Island to accommodate. “However, that does not mean to diminish the virtual training, Taco Tuesday and Taco After Dark webinars are still posting a large number of attendees that are hungry for information in bite size chunks, not as large as when we all locked down at home, but still popular,” says Holdorf.

Taco’s Holdorf conducts a training at the Cranston, R.I. HQ.

Nonetheless, “when we’re online, we know it’s so easy to stray off to the next shiny thing online, so to keep attendees engaged, we encourage two-way communications. If participants have questions, we want them to ask immediately,” continues Holdorf.

In fact, Holdorf says that people who attend Taco’s webinars typically take it to the next level and seek live training. A combination of both virtual and live training can help attendees dial in on what they want to learn—or perhaps didn’t initially develop a full understanding of what it is they most needed to know. “These options allow them to fine-tune their training experience to make them as good as they want to be. And, ideally, we help them raise the bar. We routinely heard from trade pros who came to us for a better understanding of a single application or concept, and through that experience come away with an energized desire for much more,” says Holdorf.

In 2023, Caleffi performed almost a 50/50 mix of in-person and virtual. Contractors like hands-on training, says Rohr, so it is good to be back on job sites for that type of interaction. And, engineers didn’t all go back to the office after COVID. “Many of the engineering sessions we do are virtual because that firm may be scattered all over the region. You might catch 20 people in a virtual training, where only 10 of them are in the office that day,” says Rohr.

Know-It-Alls

What about those who are stubborn enough to think that they don’t need further education and training? “I love this question and see and hear it often in the industry,” says Ken Midgett, L.M.P, Plumbing, Marketing Director, Interplay Learning, and former Teacher and Apprenticeship Instructor, Lehigh Career & Technical Institute.

Those in skilled trades should embrace the concept of being “lifelong learners,” consistently expanding their knowledge in their current specialty and exploring related disciplines. Whether licensed or not, individuals in skilled trades should assess their goals, career paths and professional growth within their field. It’s common for some to reach a point where they feel adequately skilled and think further education is unnecessary. According to Midgett, this assumption is misleading for several reasons:

• For example, a residential plumber could benefit from learning about commercial plumbing, Med Gas, Backflow, Water Well work, Water Conditioning, HVAC, Electrical, etc. Diversifying skills not only enhances one’s expertise but also increases their marketability across various skill sets, intern boosting income and long-term employability.

• Despite advancements in safety measures within the construction industry, the misconception that skilled trades workers are immune to injuries persists. While the overall safety landscape has improved, life-changing injuries can still occur. In such unfortunate instances, if an individual can only rely on skills specific to their trade and lacks versatility, their career may face irreparable damage. Therefore, investing in ongoing training, education, and professional development becomes crucial for ensuring resilience in the workforce and mitigating the impact of unforeseen challenges. Repurposing skillsets may be challenging when there has been no prior skill or professional development planning before the injury event.

• The industry, codes, tools, and methods to do a task are constantly changing. Skilled trades workers need to educate themselves and stay on top of new developments. This is critical to the success of a technician and company.

In the end, it’s what ends up in the ol’ noggin as useful information that translates to the jobsite. “Students only retain a tiny amount of the information that you present to them, but they will remember their feelings about the trainer for a very long time,” says Rohr. “It is hard to know if a bigger win is when customers retain a piece of information you presented or if they remember that you seem like you know what you are talking about. “If they trust that you did a good job, that memory will stay with them for a career, potentially.”

At the Taco Comfort Solutions booth at this year’s AHR Expo, the company had a new twist—a virtual reality (VR) demo and a glimpse into the future of training. Mechanical Hub caught up with Dave Holdorf, Product & Application Instructor – East for Taco. Here is what Dave had to say:

With the success of the Taco training department in the residential and commercial realms, as well as our webinar series of Taco Tuesday and Taco After Dark, what could be next? We have asked customers over the years what can we do to make the training experience better? The number one answer has always been more hands on. I would then ask, “how do we do that, you mean like installing a circulator and zone valves, joining pipe and flanges and tightening bolts … you mean like work on a jobsite you were at earlier in the week?” VR gives us that ability now—building a system, repairing the seals and bearing in a split case commercial pump, things like that.

Imagine maintenance on that split case pump is coming up and you have never, ever taken one apart much less seen one in the wild, but it‘s now your responsibility to do the repair in an effective and allowable timeframe. What are the proper steps … is there a YouTube video you can watch the night before … so much pressure to get the job done right.

Now imagine a call to us and we can meet you in the “mechanical room” with that very pump in front of us. We’re standing right next to each other virtually, but you’re in Walla Walla, Washington and we‘re in Cranston, R.I. rebuilding it with you—greatly improving your confidence level, and ready for the next day. With this capability, you know the sequence, you know the names of the parts, what to look for and what not to do.

In the end, attendees of the show were surprised, but not too much. I mean, the training department has been up to  so much over the last decade bringing content online and in person that it wasn’t surprising that Taco would try to increase out reach even further.

Of course, we’re just scratching the surface of where we can go with this!