The new course is part of the Counter Intelligence training series, designed to provide distributor employees with knowledge and skills to grow sales and build strong customer relationships Business Development Resources (BDR), a trusted provider of business coaching and training services for the HVAC, plumbing, and electrical industries, announces HVAC 101 for the Counter, a new live virtual course Read more
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The new course is part of the Counter Intelligence training series, designed to provide distributor employees with knowledge and skills to grow sales and build strong customer relationships
Business Development Resources (BDR), a trusted provider of business coaching and training services for the HVAC, plumbing, and electrical industries, announces HVAC 101 for the Counter, a new live virtual course series that empowers HVAC distributor counter teams with essential knowledge to improve customer service, efficiency, and revenue generation.
“Your parts counter team must have a foundational understanding of the products you sell and how they work,” said Matt MacArthur, BDR’s Director of Training. “This allows them to deliver a higher level of customer service and efficiency, which leads to increased average tickets and greater customer satisfaction and loyalty.”
BDR announces HVAC 101 for the Counter, a new live virtual course series that empowers HVAC distributor counter teams with essential knowledge to improve customer service, efficiency, and revenue generation.
HVAC 101 for the Counter, scheduled for three sessions in October and November, gives attendees an overview of different types of HVAC equipment and their components, including gas furnaces, heat pumps, air conditioners, and ductless units. In the sessions, attendees will learn why it’s important to know HVAC systems and their components and how they work and operate, the different components and accessories available for each type of system, and communication skills for interacting with customers at the counter.
HVAC 101 for the Counter is presented in three two-hour sessions so teams can train without being pulled off the counter for an entire day. The sessions include:
- Gas furnaces, components, and accessories (Oct. 12)
- Heat pump and air conditioner components and accessories (Oct. 26)
- Ductless heat pumps, components, and accessories (Nov. 9)
HVAC 101 for the Counter is part of the ongoing Counter Intelligence training series, designed to provide distribution parts counter and inside sales employees with the knowledge and skills they need to succeed by growing sales and building stronger customer relationships.
To learn more about BDR’s HVAC 101 for the Counter training course, visit https://www.bdrco.com/event/counter-intelligence-hvac-101-for-the-counter/.
Watts is pleased to announce a live APSE-accredited CEU webinar — “Data Center Server Cooling Optimization.” This webinar is tailored specifically for engineers, architects, designers, specifiers, and facility managers involved in retrofitting, expanding, or constructing data center facilities. On Tuesday, July 25th at 12 p.m. ET, attendees will learn about how a well-designed cooling system Read more
Watts is pleased to announce a live APSE-accredited CEU webinar — “Data Center Server Cooling Optimization.” This webinar is tailored specifically for engineers, architects, designers, specifiers, and facility managers involved in retrofitting, expanding, or constructing data center facilities.
On Tuesday, July 25th at 12 p.m. ET, attendees will learn about how a well-designed cooling system can increase the efficiency of a data center and lower operational costs. Participants can earn 0.1 ASPE CEU that counts toward professional development and licensure requirements.
In this webinar, industry subject matter experts will discuss:
- Different server cooling technologies
- How server cooling interfaces with chilled water systems
- Optimizing the interface of server cooling to building chilled water systems
- Controlling thermal expansion
- Sizing of the expansion tank and pressure relief valve
To register, www.watts.com/DataCentersCEU.
A Carlson-Holohan Industry Award of Excellence honoree, Bob “Hot Rod” Rohr travels across the country as a trainer for Caleffi North America, sharing his 40+ years’ of experience as a plumbing, radiant heat and renewable energy contractor, all while bringing his rubber-to-the-road experiences to life. Be honest, do what you say you will do. It’s that simple Read more
A Carlson-Holohan Industry Award of Excellence honoree, Bob “Hot Rod” Rohr travels across the country as a trainer for Caleffi North America, sharing his 40+ years’ of experience as a plumbing, radiant heat and renewable energy contractor, all while bringing his rubber-to-the-road experiences to life.
Be honest, do what you say you will do. It’s that simple, really.
If you bill your training as a technical event or class, make it that. Certainly, everyone of your attendees has an opinion, and that is a good thing. So at class end they get to decide if it checked the boxes they brought along to have filled. For example, a boiler piping presentation needs to have schematics of piping. I’d take it further and make the drawings as generic as possible.
Fortunately I work for a manufacturer that publishes a very generic, non-biased trade journal. This makes for some excellent content for the classes.
But also be realistic in your expectations; not everyone in the room will be at the same level, and have the exact same expectations. Promote the event as basic, intermediate or advanced to help clear up the content. A trainer should, poll the room right off to get a feel of the experience level of the class. Ask occasionally if the info is meeting the needs or expectations. A trainer needs to be prepared to shift gears
Keep additional PPTs ready to go on your desktop if you need to raise or lower the content level, or bounce around to assure everyone gets something from their time commitment.
Know also that generous giveaways and CEU offerings will get some attendees that are there for the “goods” more so then the content. It’s easy to spot folks like that. They spend a lot of time looking at their phone.
Someone is paying the trainer to get to the event and spend a few nights on the road. Expect the sponsor to have a product table, or some handouts that are brand specific. A few questions on a form or link to QR code to get feedback is helpful for trainers.
Timely topics help fill a room. Clever course names help people click on the training promos.
Like any trade, time on the job helps a trainer learn what works and what flops, so be prepared to change up your presentations or presentation style occasionally. A Toastmasters class can sharpen your presentation skills. Speak loud and clearly. Move around the room.
Watch big name, professionally-trained presenters. See how they move and observe the techniques they use to keep the room’s attention. Who is your favorite actor and why?
Got any tips or suggestions? Pass them along.
The global business mentoring and coaching organization’s four-day event helps members revitalize their business and plan for growth CEO Warrior, a global business mentoring, training and coaching organization for service business owners, will host its Warrior Awakening event June 6-9 with an eye toward helping home service companies scale their businesses by awakening their inner Read more
The global business mentoring and coaching organization’s four-day event helps members revitalize their business and plan for growth
CEO Warrior, a global business mentoring, training and coaching organization for service business owners, will host its Warrior Awakening event June 6-9 with an eye toward helping home service companies scale their businesses by awakening their inner warriors.
“The Warrior Awakening event is not only geared toward helping contractors revitalize their business and optimize growth, but it also teaches them how to implement a warrior culture within their organization that sticks,” said CEO Warrior co-owner and Chief Operating Officer Mike Disney. “Each day is packed with tips to grow, scale and dominate your market, differentiate yourself from your competition and prepare the right strategies for an improved future.”
The four-day course will also feature vendor showcases, sessions on recruiting, training and retaining the right employees, a Centurion/Emperor dinner and a belt ceremony dedicated to former CEO Warrior member Dustin Folkes.
Folkes started Folkes Homes Services in New York’s Hudson Valley in 1998 with one truck and grew it into a powerhouse service company employing more than 30 people. He was an active and beloved member of CEO Warrior before his death in November 2021.
“We want to bring out our attendees’ inner warriors,” Disney said. “This event isn’t for the faint-hearted. It’s hands-on training that can involve mental and physical challenges designed to teach contractors how to apply the lessons they will learn. Applied knowledge is power. You can learn new skill sets, but they don’t work until you change your mindset.”
The seminar will be held at CEO Warrior’s headquarters in Brunswick, New Jersey and is only open to the company’s members.
For more information about CEO Warrior and how to become a member, please visit https://ceowarrior.com/.
The illnesses, shutdowns, and disruptions caused by Legionella in building plumbing systems are a constant risk to building inhabitants. To learn more about these threats, participants can enroll in Watts’ comprehensive 8-module course, Mitigating the Risk of Legionella, available exclusively on Watts Works Online or by visiting training.watts.com. This highly informative 2.5 hour course is Read more
The illnesses, shutdowns, and disruptions caused by Legionella in building plumbing systems are a constant risk to building inhabitants. To learn more about these threats, participants can enroll in Watts’ comprehensive 8-module course, Mitigating the Risk of Legionella, available exclusively on Watts Works Online or by visiting training.watts.com.
This highly informative 2.5 hour course is specifically designed for facility managers, engineers, and infection control professionals. Upon completion of the course, participants are accredited with 0.25 Continuing Education Units (CEUs) through the American Society of Plumbing Engineers (ASPE).
As an added incentive, those who complete the course between May 15 and June 26 will receive a free 12 oz. campsite mug.
For assistance in building an effective water management strategy, visit www.watts.com/solutions/legionella/legionella-resources.