The intelligent jobsite technology innovator secures record funding from KKR to expand data gathering and enrichment solutions XOi, a leading provider of jobsite-focused technology solutions for the field service ecosystem, today announced the acquisition of Specifx, an on-demand data enrichment and metadata retrieval platform for field service equipment. The acquisition was enabled by an investment from Read more
XOi
The intelligent jobsite technology innovator secures record funding from KKR to expand data gathering and enrichment solutions
XOi, a leading provider of jobsite-focused technology solutions for the field service ecosystem, today announced the acquisition of Specifx, an on-demand data enrichment and metadata retrieval platform for field service equipment. The acquisition was enabled by an investment from funds managed by leading global investment firm KKR. The funding from KKR marks the most significant milestone yet in XOi’s journey to build out its system of work for the field service ecosystem.
This strategic investment from KKR, along with the acquisition of Specifx, enable XOi to amplify its use and capabilities across the field service industries, furthering its mission of serving stakeholders throughout the ecosystem, including technicians, field service providers, distributors, and OEMs.
“As the challenges of maintaining and manufacturing field service equipment grew more complex, we pushed ourselves to evolve our product alongside the demands of the industry,” said Aaron Salow, founder and CEO of XOi. “KKR’s strategic partnership will help us meet and exceed every stakeholder’s expectations of sustainability, profitability, and transparency.”
“We believe XOi’s comprehensive software stands apart in the field service space not only because it allows technicians to view and adjust multiple workflows in one efficient platform, but also for its ability to normalize and enrich field service asset-specific data,” said Jake Heller, Partner and Head of KKR’s Technology Growth team in the Americas. “The addition of Specifx further enhances XOi’s database offering. We look forward to working with the entire XOi team as they continue to innovate for their customers across the field service ecosystem.”
Prior to this acquisition Specifx helped expand XOi’s groundbreaking Insights product, which provides unique asset origination, performance, and diagnostics information. Now, the combined resources and capabilities of the two companies empower XOi to deliver a unified framework of proprietary and operational data to fuel faster and more meaningful innovation to the mechanical, electrical, and plumbing industries.
“Today marks a defining moment in our growth and we are thrilled to join forces with XOi,” said Ryan Martineau, founder and CEO of Specifx. “XOi’s extremely impressive platform, coupled with a shared mission and common customer base, allows us to accelerate our vision of next generation, asset-centric solutions that simplify the day-to-day operations for our customers.”
“We are humbled by the role we have been able to play in changing this industry and the skilled trades for the better, and we are excited to drive the mission forward for years to come,” said Aaron Salow, founder and CEO of XOi. “Our vision has never been clearer, and our passion for the trades has never been stronger.”
KKR is funding this investment primarily from its Next Generation Technology III Fund.
Bass, Berry & Sims PLC served as legal advisor and Raymond James Financial, Inc. served as financial advisor to XOi. Latham & Watkins LLP served as legal advisor to KKR.
The long-standing collaboration strengthens integration services, simplifying tasks and improving service XOi, a leading provider of technician-focused technology solutions for commercial and residential field service companies, announces new Davisware integration updates to further enhance field-to-office coordination, boost technician efficiency and empower contractors to deliver superior customer service to their clients. Since 2019, the XOi and Davisware partnership Read more
The long-standing collaboration strengthens integration services, simplifying tasks and improving service
XOi, a leading provider of technician-focused technology solutions for commercial and residential field service companies, announces new Davisware integration updates to further enhance field-to-office coordination, boost technician efficiency and empower contractors to deliver superior customer service to their clients.
Since 2019, the XOi and Davisware partnership has provided streamlined customer relationship management services to enhance job-site efficiency and service delivery for industry professionals. The companies proudly announce solution updates that offer a comprehensive user experience to make coordination between field and office manageable and transparent for each stakeholder. Combining XOi and Davisware gives service teams a competitive advantage in data collection and utilization. This provides new revenue streams and exceptional customer communication on every service call.
“These integration upgrades will allow technicians to focus on problem solving and providing exceptional service” said Aaron Salow, founder and CEO of XOi. “Rather than forcing technicians to spend time on tasks like communication and notation, they can utilize their time more effectively, leading to increased customer satisfaction, repeat business and more revenue. And by providing streamlined information unique to each environment, technicians will receive a custom experience that simplifies their jobs.”
The latest updates provide field technicians with access to synced information between XOi and Davisware order records, job referencing and enhanced field mapping to create a one-stop application for technicians.
“By seamlessly integrating XOi with Davisware, we’re not just enhancing internal workflows with advanced technology; we’re forging a transparent, data-driven link that empowers our customers to cultivate stronger, more trustworthy relationships with their own clients,” said Tasos Angelopoulos, CEO of Davisware. “This integration equips service teams to offer a more intelligent and personalized experience, thanks to the wealth of valuable insights readily accessible to them.”
XOi provides business owners and their teams with the premier tool for managing and leveraging data from current jobs and historical projects. It includes powerful data collection, virtual support and mentoring, and real, actionable insights. For more information about XOi, visit https://xoi.io.
Collaboration allows industry professionals to leverage comprehensive technology and authoritative expert insights to drive profitability and achieve business goals XOi, a leading provider of technician-focused technology solutions for commercial and residential field service companies, announces a new partnership with Powerhouse Consulting Group, an experienced team of software consultants in the skilled trades industry. Powerhouse Consulting Group Read more
Collaboration allows industry professionals to leverage comprehensive technology and authoritative expert insights to drive profitability and achieve business goals
XOi, a leading provider of technician-focused technology solutions for commercial and residential field service companies, announces a new partnership with Powerhouse Consulting Group, an experienced team of software consultants in the skilled trades industry.
Powerhouse Consulting Group drives software education and scalable growth to help leading service contractors implement and take full advantage of field service management tools. XOi offers technicians, contractors, manufacturers, suppliers, and end customers a single authoritative technology solution for the entire lifecycle of equipment.
The partnership connects XOi’s comprehensive technology with Powerhouse Consulting Group’s expert training and insights, ensuring field service professionals are equipped with the vital resources they need for the jobsite.
“XOi is ecstatic to work with Powerhouse Consulting Group to provide tools and resources for the skilled trades community,” said XOi Director of Partnerships Amanda Harp. “Their team’s knowledge and devotion to each client are unmatched, and the clear path of success they lay out provides market differentiation and a roadmap for best-in-class software implementation and optimization. Powerhouse’s team consistently brings technology and people together to achieve common goals and reach new standards of excellence.”
By partnering with XOi, Powerhouse Consulting Group is broadening opportunities to provide a complete tech stack in the field service industry. Through data consistency, clear communication, field enablement connectivity, and interoperability, technicians can deliver exceptional customer service in the field and contractors can achieve their business goals.
“Powerhouse Consulting Group has consistently recommended XOi’s technology to contractors to enhance their operational efficiency through technician-focused software solutions,” said Jenny Benbrook, founder and CEO of Powerhouse Consulting Group. “Our partnership with XOi solidifies our commitment to identifying, implementing, and consulting on advanced tools that significantly boost a contractor’s profitability.”
XOi provides field service contractors and their teams with the premier tool for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights. For more information about XOi, visit https://xoi.io.
The trusted provider of best-in-class field service technology names Paige Collins, Jeff Prince, Kiri Leibold and Jon Jackson to new executive positions supporting the company’s continued commitment to customer support and success XOi, a leading provider of technician-focused technology solutions for commercial and residential field service companies, continues to fortify its leadership team and enhance Read more
The trusted provider of best-in-class field service technology names Paige Collins, Jeff Prince, Kiri Leibold and Jon Jackson to new executive positions supporting the company’s continued commitment to customer support and success
XOi, a leading provider of technician-focused technology solutions for commercial and residential field service companies, continues to fortify its leadership team and enhance its commitment to world-class customer success with the announcement of four new executive promotions.
XOi has named Paige Collins the company’s chief customer officer and Jeff Prince chief technology officer. Kiri Leibold has been named XOi’s new VP of customer success and Jon Jackson has been named the company’s new VP of customer support.
Paige Collins
“At XOi, we’re passionate about our mission to define and own the digital transformation of field service,” said Aaron Salow, founder and CEO of XOi. “That mission is built on developing authentic relationships that truly empower stakeholders throughout the field service ecosystem, including technicians, owners and manufacturers. Paige, Jeff, Kiri and Jon have proven their commitment to the vision that drives us. We’re looking forward to seeing them help us continue to elevate the industry through unparalleled customer relationships.”
As CCO, Collins leads the strategic vision and execution of XOi’s approach to customer experience. Her responsibilities encompass overseeing all post-sale customer-facing teams, including success, support, operations and shared services such as implementation, training, data analytics, and solutions engineering.
Jeff Prince
In his new CTO role, Prince is focused on aligning technical strategy and planning with the company’s business goals. He provides thought leadership to the executive team and XOI board of directors, identifies strategic technology and product goals that drive revenue and oversees technical relationships with vendors, customers and partners.
As VP of customer success, Leibold is responsible for the strategy, operation, and success of our customer success function for all customer segments, including CS implementation, shared services, operations and professional services/enablement. Leibold’s role includes combating churn, refining customer segmentation, creating success plans, and increasing retention and expansion of our customer base through successful proactive customer management.
Kiri Leibold
As VP of customer support, Jackson is responsible for the operation and success of XOi’s customer-facing client support teams, including front line, L1 support and our Virtual Mentor Center.
Jon Jackson
XOi provides field service contractors and their teams with the premier tool for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights. XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls. For more information about XOi, visit https://xoi.io.
XOi, a leading provider of technician-focused technology solutions, has selected Ethan Halliwell as the company’s new chief financial officer. In his new role, Halliwell, an experienced SaaS executive who has spent his career modernizing finance operations and building businesses for rapid, scalable growth, will lead XOi’s financial operations as it continues to grow and transform Read more
XOi, a leading provider of technician-focused technology solutions, has selected Ethan Halliwell as the company’s new chief financial officer.
In his new role, Halliwell, an experienced SaaS executive who has spent his career modernizing finance operations and building businesses for rapid, scalable growth, will lead XOi’s financial operations as it continues to grow and transform the digital landscape for skilled trades industries.
XOi, a leading provider of technician-focused technology solutions, has selected Ethan Halliwell, an experienced SaaS executive who has spent his career modernizing finance operations and building businesses for rapid, scalable growth, as the company’s new chief financial officer.
“XOi’s commitment to innovation in the essential skilled trades is driving tremendous growth and opportunity,” Halliwell said. “Our unique digital platform empowers the hard-working men and women in the field service industries with the solutions they need on the job and enhances productivity and revenue for contractors. I’m proud to be in a position to help XOi continue to grow, maximizing opportunities for trades people and business owners as their industry evolves.”
Before joining XOi, Halliwell served as CFO at BlueConic and ServiceChannel. At BlueConic, he helped streamline back-office operations and build out the FP&A function immediately following a majority investment from a global private equity leader. During his time at ServiceChannel, the company’s annual recurring revenue increased from $12 million in 2014 to over $100 million in 2021.
“Ethan brings a wealth of experience and insights as we continue to navigate the evolution of our industry,” said Aaron Salow, founder and CEO of XOi. “He’s playing an integral role in our continued success, and his financial leadership and expertise will help drive XOi’s strategy as we grow and continue to deliver unmatched innovation and value to our customers and partners.”
XOi provides field service contractors and their teams the premier tool for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights. XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls. For more information about XOi, visit https://xoi.io.