XOi

XOi, a leading provider of technician-focused technology solutions, has selected Ethan Halliwell as the company’s new chief financial officer. In his new role, Halliwell, an experienced SaaS executive who has spent his career modernizing finance operations and building businesses for rapid, scalable growth, will lead XOi’s financial operations as it continues to grow and transform Read more

XOi, a leading provider of technician-focused technology solutions, has selected Ethan Halliwell as the company’s new chief financial officer.

In his new role, Halliwell, an experienced SaaS executive who has spent his career modernizing finance operations and building businesses for rapid, scalable growth, will lead XOi’s financial operations as it continues to grow and transform the digital landscape for skilled trades industries.

XOi, a leading provider of technician-focused technology solutions, has selected Ethan Halliwell, an experienced SaaS executive who has spent his career modernizing finance operations and building businesses for rapid, scalable growth, as the company’s new chief financial officer.

“XOi’s commitment to innovation in the essential skilled trades is driving tremendous growth and opportunity,” Halliwell said. “Our unique digital platform empowers the hard-working men and women in the field service industries with the solutions they need on the job and enhances productivity and revenue for contractors. I’m proud to be in a position to help XOi continue to grow, maximizing opportunities for trades people and business owners as their industry evolves.”

Before joining XOi, Halliwell served as CFO at BlueConic and ServiceChannel. At BlueConic, he helped streamline back-office operations and build out the FP&A function immediately following a majority investment from a global private equity leader. During his time at ServiceChannel, the company’s annual recurring revenue increased from $12 million in 2014 to over $100 million in 2021.

“Ethan brings a wealth of experience and insights as we continue to navigate the evolution of our industry,” said Aaron Salow, founder and CEO of XOi. “He’s playing an integral role in our continued success, and his financial leadership and expertise will help drive XOi’s strategy as we grow and continue to deliver unmatched innovation and value to our customers and partners.”

XOi provides field service contractors and their teams the premier tool for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights. XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls. For more information about XOi, visit https://xoi.io.

Judd, the new director of sales and marketing operations, and Harp, the new director of partnerships, will help lead the top field service technology provider as it drives the digital transformation of the skilled trades XOi, a leading provider of technician-focused technology solutions, has promoted Selena Judd and Amanda Harp to critical leadership roles as Read more

Judd, the new director of sales and marketing operations, and Harp, the new director of partnerships, will help lead the top field service technology provider as it drives the digital transformation of the skilled trades

XOi, a leading provider of technician-focused technology solutions, has promoted Selena Judd and Amanda Harp to critical leadership roles as the company continues to invest in the digital transformation of the skilled trades.

Judd has been named director of sales and marketing operations for the company. Harp has been named director of partnerships.

“Our mission to accelerate the digital transformation of the field service industry is built on our relationships with stakeholders throughout the sector,” said Aaron Salow, founder and CEO of XOi. “Selena and Amanda have demonstrated their commitment to that mission, and we’re proud to see them take important steps forward to help us reach our goals.”

XOi, a leading provider of technician-focused technology solutions, has named Selena Judd (left) its new director of sales and marketing operations and Amanda Harp (right) director of partnerships.

Judd joined XOi in 2018. In her new role, she helps lead the company’s sales and marketing teams, supports data analysis related to sales and revenue, and oversees the development and management of sales and onboarding resources. Judd works closely with XOi’s customer success, partner marketing and content teams to develop and implement effective strategies for operations.

“My experience at XOi has been incredibly rewarding, and I’m honored that the leadership has shown confidence in my ability to continue helping the company achieve success,” Judd said. “I’m looking forward to continuing my journey with XOi as we lead the industry into the future.”

Harp has been at XOi since 2018. As director of partnerships, she is responsible for effectively building and maintaining relationships that drive XOi’s business, increase revenue and expand the company’s brand presence. She works closely with XOi’s marketing, sales and management teams as well as the company’s existing partners.

“I’m proud of the meaningful impact XOi is having on the lives of the hard-working professionals in the skilled trades,” Harp said. “Our innovative solutions are driving the next stage of evolution for the field service industry, and our relationships and partnerships are critical for us to continue that transformation.”

XOi provides field service contractors and their teams with the premier tool for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights. XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls. For more information about XOi, visit https://xoi.io.

The top field service technology solution provider names Bridges vice president of product management and advances Thoman to position as principal product manager XOi, a leading provider of technician-focused technology solutions, announces two new promotions that strengthen the company’s product team as it continues driving the digital transformation of the skilled trades. XOi has named Read more

The top field service technology solution provider names Bridges vice president of product management and advances Thoman to position as principal product manager

XOi, a leading provider of technician-focused technology solutions, announces two new promotions that strengthen the company’s product team as it continues driving the digital transformation of the skilled trades.

XOi has named Lee Bridges vice president of product management to help shape the company’s long-term product vision and strategy and Greg Thoman has been named principal product manager.

XOi announces that Lee Bridges (right) has been promoted to vice president of product management, and Greg Thoman has been named principal product manager.

“Lee has demonstrated a unique capacity to see the big picture without losing focus on the details that matter,” said Aaron Salow, founder and CEO of XOi. “His ability to harness cutting-edge technologies like artificial intelligence for application in the field service industry has been critical to XOi’s evolution. Greg’s expertise and passion have been significant factors in the innovation that ensures our solution truly enhances the experience of the hard-working men and women on the front lines of our industry. They have both played essential roles in positioning XOi as the leading platform for field service contractors and their teams to meet the challenges they face on the job every day.”

As VP of product management, Bridges leads XOi’s product experts and designers as they continue to develop ground-breaking solutions to empower technicians and enhance profitability for field service contractors. He is responsible for managing XOi’s full product lifecycle and ensuring that the company’s commitment to innovative field service technology aligns with overarching business objectives.

Bridges joined XOi in 2020. Before being named vice president of product management, he served as senior product manager, director of product and senior director of product.

“The field service industry is experiencing unprecedented disruption that continues to unlock new opportunities for XOi,” Bridges said. “As the industry evolves and we continue to invest in teams and technology, we’re transforming how field technicians do their jobs. That’s driving new possibilities for customer convenience and satisfaction as well as productivity, and I’m proud to be leading this team into the future of field technology.”

In his new position, Thoman is responsible for enhancing user experience by closely aligning the XOi platform with how technicians work in the field. He helps lead the product team and collaborates with departments across XOi to create real-world solutions.

“I’m excited to be part of this product team,” Thoman said. “We’re helping to drive transformation in the trades that can improve the lives of technicians and help business owners overcome the entrenched challenges facing the industry. Lee and I will continue to focus on recognizing new opportunities for XOi to innovate and deliver game-changing solutions to the people who provide the essential services we all rely on.”

XOi provides field service contractors and their teams a suite of premium tools for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights. XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls. For more information, visit https://xoi.io.

Top field service technology solution provider partners with leading cooling industry association to enhance insights and help fight labor shortage XOi, a leading provider of technician-focused technology solutions, announces a new partnership with the Independent Contractors Exchange (ICE) Group, a select group of independent HVAC contractors specializing in the service and installation of applied HVAC systems Read more

Top field service technology solution provider partners with leading cooling industry association to enhance insights and help fight labor shortage

XOi, a leading provider of technician-focused technology solutions, announces a new partnership with the Independent Contractors Exchange (ICE) Group, a select group of independent HVAC contractors specializing in the service and installation of applied HVAC systems.

As the premier commercial technical HVAC peer organization in North America, the ICE Group provides service excellence and innovation for applied HVAC systems including chillers, air systems, cooling towers, boilers, water systems and automation. The partnership provides ICE Group contractors with direct access to powerful field knowledge and insights through XOi’s advanced data-driven solutions.

“XOi provides the ICE Group with the leading smart tools for capturing and evaluating field data with visual documentation, job analytics, and asset insights,” said Rob Bottimore, COO of American Chiller Service. “The partnership between ICE Group and XOi helps our member companies make informed decisions, centralize our focus on service improvements, and support all skill levels of technicians on the job. I believe we will build a generational knowledge asset unseen in the industry that becomes the lasting legacy of the ICE Group.”

XOi’s powerful technology solutions empower ICE Group member technicians to:

  • Share resources and automation to enhance their collective potential and overall service experience.
  • Store shared historical service knowledge, with added smart features to improve accessibility and visual support for each request within their membership.
  • Access educational resources and equipment information so they can make more informed decisions, bridge the skilled labor gap, and provide exceptional customer service.

“XOi’s partnership with the ICE Group is a game-changer for industry leaders in commercial cooling services,” said Aaron Salow, CEO and founder of XOi. “Equipping their members with actionable insights, a central knowledge base, and automated features empowers the group to make informed decisions, mentor new techs, and operate with a high level of efficiency. XOi has eliminated visibility barriers for disparate data sets, providing ICE Group with a competitive advantage for members to analyze service trends, capture and evaluate OEM data, and visualize diagnostic themes. This arms their teams with the ability to increase revenue opportunities while streamlining administrative processes and knowledge sharing between each member.”

The ICE Group’s mission is to improve their people, companies, and the industry through technical support and training, sharing of best practices, and maintaining positive relationships with strategic partners in the industry. For more information, visit https://icegroup.org/.

The leading provider of technician-first software for contractors announces the promotion of Enterprise Account Executive Austin Piazza and Account Executive Lindsey Fisher XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, announces two new sales promotions as the company continues to build opportunities and provide support for contractors and Read more

The leading provider of technician-first software for contractors announces the promotion of Enterprise Account Executive Austin Piazza and Account Executive Lindsey Fisher

XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, announces two new sales promotions as the company continues to build opportunities and provide support for contractors and field service business owners.

In their new roles, Enterprise Account Executive Austin Piazza and Account Executive Lindsey Fisher are responsible for developing and enhancing relationships and educating the industry about XOi’s unique capacity to help contractors solve the skilled trades gap and grow their business.

XOi, the leading provider of technician-first field service technology, has promoted Enterprise Account Executive Austin Piazza (left) and Account Executive Lindsey Fisher (right) to develop and enhance customer relationships and educate the industry about XOi’s unique capacity to help contractors solve the skilled trades gap and grow their business.

“At XOi, we’re shaping the future of field service,” said Aaron Salow, founder and CEO of XOi. “Our sales team is essential to our mission. They connect our technology with the contractors and technicians who are using it to transform the industry. Austin and Lindsey have proven their commitment and expertise, and we’re looking forward to seeing them continue to excel and drive results for XOi and our customers.”

Piazza, a University of Alabama graduate, joined XOi in 2019. He has more than a decade of management, technology and business development experience. As an enterprise-level account executive, Piazza is focused on connecting large businesses with XOi’s solutions.

“I’m passionate about helping clients discover the right software solutions for their specific needs,” Piazza said. “XOi has established itself as the right tool to empower technicians in the field so they can operate more efficiently and increase revenue.”

Fisher, who also graduated from the University of Alabama, joined XOi in 2020. She has extensive sales experience in SaaS and technology.

“I’m excited to take this next step with XOi,” Fisher said. “I truly believe XOi can deliver meaningful, measurable results for contractors by addressing the skilled trades labor shortage and making their companies more efficient.”

XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls.

For more information about XOi, visit https://xoi.io.