XOi

Nashville field tech enablement software provider equips HVAC leader’s nationwide dealer network with comprehensive technical services solution

XOi, a leading provider of technician-focused technology solutions, announces an enhanced collaboration with Carrier, an industry leader in heating, air conditioning and refrigeration solutions.

Dealers will benefit from a more streamlined experience between Carrier technical support services and distributor and dealer networks by utilizing XOi’s advanced technology for improving real-time installation or maintenance troubleshooting.

The Carrier Digital Advantage is a fully connected, incentivized ecosystem of digital tools and technologies provided to Carrier dealers and technicians. This program empowers dealers to provide best-in-class customer service by being more productive and efficient.

“The collaboration with XOi supports the Carrier Digital Advantage by empowering service teams with data insights and virtual support tools for each step in resolving service requests,” said Bob Lang, Director of Quality Assurance, Carrier. “Field technicians can quickly access resources from the Carrier support team to provide exemplary HVAC service.”

With XOi, Carrier technicians can access educational resources and equipment information to enhance efficiency and accuracy and provide exceptional customer service.

“We’re enhancing how information is shared among Carrier distributors and our dealers,” said David Kesterton, President of Mingledorff’s, a large HVAC distributor in the Southeast. “The collaboration between XOi, Carrier and our distribution team drives an even more efficient process for reporting and resolving issues in the field and keeping projects on track. Technicians have immediate access to the information they need with a tablet or smartphone. That kind of accessible, easy to navigate knowledge base helps deliver a premium customer experience.”

“Having both the distributor and Carrier technical support teams utilizing XOi brings closer alignment on field needs in real-time,” said John Holloman, Distributor Service Manager for Robert Madden Industries of Lubbock, Texas. “This enhancement to the partnership helps provide superior customer service to our dealers and each customer.”

Equipped with the data and analytics capabilities of XOi’s curb-to-curb solutions, Carrier service technicians can collect, index and analyze jobsite information and build an accessible institutional knowledge base that supports real-time decision-making.

“Expanding this collaboration to all service technicians helps Carrier contractors meet and exceed the demands of their customers,” said Aaron Salow, CEO and Founder of XOi. “The unique functionality and comprehensive communication and support XOi delivers supports Carrier’s commitment to providing an extraordinary service experience.”

XOi helps field service contractors and their teams drive productivity, elevate customer experience and help identify skilled technicians. For more information about XOi, visit https://xoi.io.

The leading provider of digital solutions for field service teams names experienced service technology leader Strickland Tudor executive VP of sales and promotes Stacey Bright to CMO

XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, continues building the industry’s top leadership team with the addition of veteran service technology executive Strickland Tudor and the promotion of Stacey Bright to Chief Marketing Officer.

Tudor, who has more than 25 years of experience driving the digital transformation of the skilled trades, will serve as XOi’s executive vice president of sales. In his new position, he will lead the development and implementation of XOi’s growth strategy, supporting the company’s continuing expansion and its reimagining of technology for field service contractors.

“Strick has unique skills and experience in this industry,” Salow said. “His extensive background serves as the foundation for an exciting vision of the future that aligns with XOi’s mission.”

Strickland most recently served as vice president for Schedule Engine, an innovative technology solution for contractors. Before that, he served in various executive leadership roles for Enterprise Holdings, the most successful provider of transportation and mobility solutions in the world.

“XOi is investing in the unprecedented opportunities that emerge as our industry continues to experience tremendous rapid change,” Tudor said. “The company has a solid foundation of success based on prioritizing the experience of technicians in the field. By empowering the hard-working men and women on the front lines of our industry, we’re in position to reach more markets and accelerate growth and innovation into the future.”

Bright has proven to be a dedicated, visionary leader in the SaaS Marketing space for more than a decade. She served as XOi’s vice president of marketing before rising to her new position. As CMO, she will continue to put emphasis on driving demand generation, brand awareness in vertical and adjacent markets, and XOi’s future-focused digital strategy.

“Stacey’s unwavering commitment to driving top-line growth and brand enhancement has positioned XOi as an industry leader in field service technology and propelled Stacey into a role as a trusted, valued member of XOi’s C-suite leadership team,” said Aaron Salow, founder and CEO of XOi. “We would not be here without her, and she is absolutely critical to getting us where we’re going.”

Before joining XOi in 2019, Bright served as a marketing executive for Built Technologies and Fleet One.

“I’m thrilled and humbled by this new opportunity,” Bright said. “At XOi, we’re building a team for the future, and we’re committed to transforming the trades through innovative, technician-focused digital solutions that drive productivity and revenue and help business owners overcome the ongoing labor shortage.”

XOi provides field service contractors and their teams a suite of premium tools for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights. XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls.

For more information about XOi, visit https://xoi.io.

The leading provider of digital enablement solutions for field service professionals drives increased transparency and revenue for the Neighborly® electrical service brand

XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, announces a new collaboration with Mr. Electric®, a Neighborly® company.

Mr. Electric franchise owners provide consistent, superior electrical installation and repair services to residential and commercial customers worldwide. XOi’s advanced digital field service solutions empower Mr. Electric service professionals to drive revenue through enhanced performance, transparency and customer experience.

“Mr. Electric franchise owners and service professionals are able to deliver a powerful level of quality and service to our customers with XOi’s data-powered enablement solution,” said Joel Worthington, president of Mr. Electric. “XOi’s technology allows us to provide visual capabilities, streamline efficiency, and enable proactive equipment repair and replacement decision-making.”

The collaboration equips Mr. Electric service professionals with XOi’s suite of premium digital tools for managing and leveraging data from current jobs as well as historical projects, including comprehensive data collection, virtual support and mentoring, and automated on-the-job communication. With XOi, Mr. Electric service professionals create compelling and visually rich content on every job that highlights the expertise and integrity of the company and its team members.

“XOi helps Mr. Electric franchise owners and their service professionals to boost productivity and quickly and effectively translate their results visually for customers,” said Aaron Salow, founder and CEO of XOi. “The striking visual representation they can share on each job is critical for building trust with customers and positioning Mr. Electric as an employer of choice around the world and in each franchise market.”

For more information about XOi, visit https://xoi.io.